If you are interested in purchasing anything on this site, you may do so by
adding the item to your shopping cart. We entrust PayPal Business Services to process your orders quickly and securely
using your existing Paypal account. Need a Paypal account? Get one quickly during check-out, or we also accept
Mastercard, Visa, Discover, American Express and most other major bank cards at time of check-out.
Shipping Methods and Calculations:
to you is made according to your chosen delivery method providing your items are in stock and available for shipping.
UPS cut-off times for receiving packages are different for ground campared to overnight delivery. UPS does not
ship Ground on Saturdays, nor do they open on Sundays. Saturdays, Sundays, and holidays are considered non-business
days. All orders placed before 5PM Central Standard Time are shipped same business day. Orders
placed after 5PM are shipped out during next business day. Need rush overnight delivery? We offer
it! Overnight rush delivery orders must be received by us no later than 5PM Central Standard Time for guaranteed next
business day delivery. Overnight shipping will be delivered to you on weekdays (except holidays) by 10:30AM, 12 Noon,
or 3:30PM, whichever option you choose when placing your order. Saturday delivery is considered Special delivery, and
available when chosen at checkout. ADULT SIGNATURE IS REQUIRED AT TIME OF DELIVERY TO ASSURE YOUR
ORDER IS DELIVERED TO THE RIGHT PERSON, AT THE RIGHT TIME, AND AT THE RIGHT PLACE
Contact information including email address,
telephone number, address, etc. which is provided by the user is used solely for completing the order. This includes
information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing
address is used solely to bill the customer for their order.
Exchange Policy- No Returns:
We stand behind our products!
All of our hair is checked thoroughly for high quality. We sell only 100% Human, Luxury Remy Cuticle Hair, and Hairstyling
Tools. Our Clients and we expect delivery of the right product, at the right place, and at the right time. Our
customers expect only NEW product that has not been opened, or handled except when we test product for quality. So that
we may ensure product authenticity, we do not accept returns unless pre-approved for unique circumstances. Package must
not be opened, or closures opened in any way. Exchanges for different types of hair, or hair color changes are permitted
when we are contacted within 3-business days of you receiving your order. Exchanges must be pre-approved by calling
Customer Service at 888-442-(HAIR) within 3-business days from date you receive your order. When approved, your item
may be exchanged for like item. For example color exchange. Any price difference for the specific items exchanged
will be calculated, and exchanges will allso be charged the standard shipping rates per customers requested delivery time.
NO returns are accepted, and No exchanges will be accepted for packages, or closures which have been opened, or altered in
any way. Return exceptions are charged a 20% restocking fee.
import ONLY the best and most newly designed tools available. Our Tools are extensively tested for performance and reliability.
Hair Professionals demand Tools that are capable of absolute best performance. To stand behind our products, we provide
a full 1-Year warranty for manufacturer defects on all tools listed on our site. Note: Normal "wear and tear"
from use is NOT considered defective, or warrantied. Damage from liquids is NOT considered defective, or warrantied.
Dropping, or broken parts is NOT considered defective or warrantied. Replacements due to defect must be returned in
original packaging with customer information included with shipment to identify return sender. Return sender must pay
shipping fee associated with return. After manufacturer testing to determine cause of defect, and if product is determined
defective from non-useage causes, replacements will be shipped back to you at our expense of shipping cost.
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